Free standard shipping on all orders over $150 within NZ.

A $5 flat rate shipping fee applies to all orders under $150.

Timeframes

North Island: 3-5 Business days
South Island: 5-7 Business days

Orders placed after midday on a Friday, anytime on a Saturday, Sunday or on a public holiday will be processed the next working day.
Note: Delivery times are estimated guides.

Tracking Information + Courier Service

Our nominated courier service is NZ Post.

We will send you an email with your tracking number, once your order has been dispatched from our distribution centre to let you know that it is on its way.

A signature may be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign or if you're happy for the courier to leave, please leave a detailed note at checkout with instructions.
We do not currently deliver to collection points such as: PO Boxes.

Once your parcel has been picked up by our courier provider, OOAK is no longer liable or responsible for any delays or lost/damaged items. If the address provided is unattended, an attempted delivery card will be left (if you haven't otherwise stated to leave) and your parcel will be redirected to the nearest courier depot for you to collect. In the scenario you have any issues with your delivery please contact the courier company to lodge a claim.

We’re confident that you’ll love your new OOAK product, however if not 100% satisfied we offer returns/exchanges on full priced, unused items within 30 days from the purchase date.

Refunds and exchanges will only be processed if items are in original, resellable condition, and in its original unmarked box with hang tags. If returned in unsellable condition, we reserve the right to refuse a refund and will return the item(s) back to you.

Please note: Returns/exchanges only apply to purchases made online at o-o-a-k.com We do not accept returns from Stockists/resellers. Please get in touch with your original place of purchase to do so.

Once your stick(s) arrive back at our warehouse we will issue a refund. Please know we charge a flat fee of $4.00 if returning via the North Island, and $5.00 if returning via the South Island. This will be deducted from your refund upon receipt of your return. The return fee above does not apply to any , accepted warranty claims, or incorrect products recieved.  

Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at OOAK through our e-commerce site is contingent upon product availability and discretion in managing inventory. OOAK explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.

Privacy Notice

One Of A Kind Ltd. Trading as One Of A Kind (“OOAK”) is committed to the protection of your personal data, and your privacy. We have adopted practices in accordance with the New Zealand Privacy Act 2020. The Privacy Act 2020 governs the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the New Zealand Privacy Act 2020 may be obtained from the website of The Office of the Privacy Commissioner (OPC) at www.privacy.org.nz

This Privacy Notice addresses OOAK’s practices regarding information collected from users of the web properties of OOAK, including but not limited to www.o-o-a-k.com (collectively, the “Site”).

The Site is not intended for children under the age of 13. We do not knowingly collect personal information online from visitors in this age group.

Your rights to your personal information

The New Zealand Privacy Act 2020 gives you the right to request access to the personal information about you that is processed by One Of A Kind, to keep it up to date and to have any inaccuracies corrected.

You also have the right to ask us to erase your personal information, ask us to restrict our processing of your personal information or to object to our processing of your personal information.

If you have any questions about this Privacy Notice, to contact us regarding a Subject Access Request or to make any other request concerning your personal data, please contact us at info@o-o-a-k.com

We aim to respond within 72 hours of the request in order to acknowledge its receipt, and normally resolve the request within 30 days. Where this is not possible, we will explain to you the reasons for any additional time taken.

1. Information we may collect

Personally Identifiable Information
For purposes of this Privacy Notice, “personally identifiable information” means any information by which someone can be identified, including name, address, telephone number, email address, and other information incidental to providing goods or services. We collect personally identifiable information from you only when you voluntarily provide us with this information, such as when placing an order on the Site, setting up an account, contacting us with a question or comment, or signing up to receive emails about our products and services.

Cookies and Session Data
When you visit the Site, our web servers may automatically recognise certain non-personally identifiable information about your device, such as the operating system, screen size, browser version etc. and stores that information in a file known as a cookie, which is stored on your device.

The information enables the website to be delivered in a way that is suitable for your particular device, including by determining whether you have visited the Site in the past and recalling any preferences you may have set.

If you are uncomfortable with the idea of your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling or blocking cookies or opting for “Do Not Track” features. We do not override these settings or options. However, in order to access the full functionality of the Site, you may be required to provide us with certain information, including some types of personally identifying information. If you do not wish to provide such information through the Site or if you opt to utilise the aforementioned privacy features of your computer system or web browser, your experience of the website and its functionality may be diminished.

For further information about the cookies we have and how we use them, please see here for our Cookie Policy.

2. How we use your information

OOAK may use your information to process and fulfil orders, send emails to confirm your order status and shipment, to communicate with you via email, post or SMS about our products and services. We use the information collected via the Site only for the specific purpose for which it was volunteered; to help develop better products, and/or market, sell, or provide products and services; and to comply with any legal or regulatory requirements. In order to understand the marketplace better, we may combine information you provide to us on the Site with aggregated information from third parties, including demographic or other publicly available information.

3. How we share your information

We will only use your information for the purposes for which it was obtained. We will not sell or share your personal information with any third party for their own purposes, and you will not receive electronic marketing communications from any other companies as a result of giving your details to us.

We may share information collected through the Site with our subsidiaries, affiliated companies, and fulfilment partners for the purpose of providing you with the products and services you seek from the Site.

From time to time, OOAK may disclose the data collected through the Site, including personally identifiable information, to other persons or entities who have been retained to perform functions on our behalf or to provide services to us. These services include:

1. Order fulfilment, warehousing, and delivery;
2. Advertising, marketing, surveys, and promotions, including partnerships or collaborations with other companies;
3. Information technology and office services, including software and website development, website hosting, management and evaluation, and data processing, exchange, and cross-referencing;
4. Payment processing services, fraud protection, and credit risk reduction; and
5. Legal, accounting, audit and other professional service providers.

In the event that OOAK or its assets is acquired by another company, or due to any merger, reorganisation or liquidation, customer information may be one of the transferred assets. Your personal information will remain subject to the terms of any pre-existing Privacy Notice.

We reserve the right to disclose information about you to a third party pursuant to a court order, or other form of legal process, or in response to a request by or on behalf of any law enforcement or government department.

4. Managing your Data and Communications Preferences

You may use the Site without providing any personally identifiable information.

We want to communicate with you only if you want to hear from us. If you have established an account on the Site or signed up to receive electronic newsletters or promotional emails from OOAK, including updates, special offers, and event information, or to otherwise receive communications about our products and services, you will have the right at any time to opt out of receiving marketing emails or to specify which, if any, communications you would like to receive from us. Should you ever decide to delete your account, you may do so by emailing info@o-o-a-k.com

If you would like to opt-out of receiving marketing via email, click the unsubscribe link on the footer of any marketing emails. OOAK will continue to send you non-promotional, service emails concerning your account, such as emails relating to billing and payment information, outstanding balance on your account, and other emails relating to your account and/or your use of the Site.

At your request, OOAK will confirm what personally identifiable information it collects or holds about you, and will correct, update and/or remove such information. You may contact OOAK for any of the foregoing at info@o-o-a-k.com If you ask that OOAK stops using or sharing your personally identifiable information, we will honour that request. However, OOAK may retain records of your personally identifiable information for a period of time; for example, to follow-up on a request, resolve a dispute or for similar reasons or in order to comply with applicable law. In addition, some personal information may also continue to be retained on back-up files for financial, legal, or technical reasons.

5. Security and Data Protection

The security of your personally identifiable information is important to us, and OOAK is committed to handling such information carefully. We maintain physical, electronic, and procedural safeguards to guard your personally identifiable information. We use secure socket layer technology to protect the security of your payment information and we encrypt your personally identifiable information when it is sent over the Internet. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.

The Site may also contain links to third party websites, for the convenience of users in locating information, products, or services that may be of interest. If you access a third-party website from a link on this Site, any information you disclose on that website is not subject to this Privacy Notice.

It is possible that these links may be used by third parties or others to collect personal or other information about you. We are not responsible for the privacy practices of such websites, advertisers, or third parties or the content of such websites and it is your sole obligation to review and understand the privacy practices and policies of these other websites. We do not control the use of cookies or the collection of information by these third parties, nor how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other websites, advertisers, and any third parties.

6. Updating this Privacy Notice

We reserve the right to change, modify, add, or remove portions of this Privacy Notice from time to time. You should check this page periodically for changes. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we will notify you of that development.

7. Questions and Concerns

If you have any feedback, questions, or concerns regarding privacy, please send us a detailed message to info@o-o-a-k.com we will make every effort to resolve your concerns.

This Privacy notice was last updated on 4 August 2024